![]() (See Exit Mode for details on scanning out tickets.) This message is only received when the unit is Exit Mode. Ticket Already Exited The ticket has already been scanned out and not scanned back in. Wrong Performance Date/Time It is before the Door Open time or after the Door Close time for the performance to which the ticket belongs. Ticket Already Recorded The ticket has already been scanned and validated. Ticket Superseded by Reprint The ticket was invalidated by a reprint at some earlier time. Ticket For Other Performance The ticket is for a performance that is not in the configuration settings for the unit. Ticket Has Been Returned The ticket was returned in Tessitura at some earlier time. The possible error messages are as follows: Ticket Number Not Found The N-Scan number or ticket number does not exist. CURRENT HOUSE POLICY IS TO REFER ALL SUCH MESSAGED PATRONS DIRECTLY TO THE TICKET OFFICE. Invalid Ticket Errors If a scanned ticket is invalid, N-Scan produces an audible error tone and the screen looks like this: The box around the Ticket Number and the Message box is highlighted by a wide red bar and an error message is displayed in the Message box. The results box displays OK in the window. The box around the Ticket Number and the Message box is highlighted by a wide green bar. Note: If the Large Status Box has been checked in Admin Settings, the Section, Row and Seat boxes will be hidden by a larger scan results box: 5Ĩ The Ticket Number, Constituent, Section, Row, and Seat boxes are populated with data from the scanned ticket. The Seat box displays the seat for the ticket scanned. The Row box displays the row for the ticket scanned. (Note: this may not be the person who handed you the ticket!) The box beneath the Constituent field is the Section field, which displays the seat section description for the ticket scanned. The box beneath the ticket number field is the Constituent field, which displays the default salutation for the constituent who owns the ticket scanned. After entering the number, click the OK button to validate the number. An operator may also manually enter an N-Scan number or ticket number if necessary The OK button is used in instances when an operator must manually enter an N-Scan or ticket number. ![]() This field displays the N-Scan number or ticket number of the ticket scanned. (See Exit Mode for details on Exit mode usage.) The field between the Out and OK buttons is the Ticket Number field. ![]() The Out button toggles the scanning from Entry mode to Exit mode. 4Ħ The box at the top of the screen is the Performance Field it displays the date and performance description for the ticket scanned. Ticketed Events The Ticketed Events screen is used to scan performance tickets for ticket validation at entry and to record attendance. N-Scan then validates the ticket by communicating with Tessitura. Scanning Tickets Scanning a ticket populates the Ticket Number field and automatically clicks the OK button. Click Special Access Areas if scanning tickets for special event access within the venue. Click Ticketed Events if scanning tickets for performances. TRACK TICKETS The N-Scan TRACK TICKETS OPTION is accessed by clicking the Track Tickets icon on the Main Menu it is used to scan tickets for ticketed events and special access areas. Click Exit once, click Exit again to get to the Main Menu. Note: when the larger size is used seat location information is not displayed. (Do not check box unless directed.) Checking the Large Status Box increases the size of the status box that displays the result of a ticket scan on the Track Tickets screen. Checking the Off box for either sound mutes that sound. Clicking the Test button for either sound tests the sound at the current volume setting. (Do not check box unless directed.) Error Tone Volume adjusts the volume of the error tone for invalid scans. 2Ĥ The volume of sounds is adjusted using the two volume sliders: Successful Scan Volume adjusts the volume of the standard successful scan beep. This beep can be changed to a different sound by making a selection from the Successful Scan Sound dropdown. By default, N-Scan produces a single beep for a successful scan. The User Settings screen is used to change the sounds and the volume of sounds emitted by the N-Scan unit. There are two setup areas: User Settings From this area, users can select a successful scan sound and sound volume. N-Scan unit settings are accessed by clicking the Setup icon on the Main Menu. Certain N-Scan unit settings are entered only once, while others may need to be changed each day. SETUP The N-Scan SETUP OPTION consists of both N-Scan settings on individual units and settings in the Tessitura application.
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